If a color or grey icon displays with a green checkmark, continue to the next step. Search Windows for devices, and then click Devices and Printers in the list of results.įind the icon for the printer you originally installed. Turn the printer off and on, and then make sure it is in a ready state. Set the default printer and unpause printing When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.Īfter opening Print and Scan Doctor, read and respond to the screens to resolve the problem. Use HP Print and Scan Doctor to check connectivity.įrom the computer you are trying to print from, download and run HP Print and Scan Doctor.
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